United Kingdom-London: Training services
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Title | United Kingdom-London: Training services |
OJEU (High Value) | 280757-2020 |
Type | Invitation to tender |
Date Published | 2020-06-16 |
Deadline | 2020-07-10 12:00:00 |
Nature Of Contract | Service contract |
Awarding Authority | |
Procedure | Negotiated procedure |
Description : |
I.1) Name and addresses: NUTS code: UKI71 I.2.3) The contract is awarded by a central purchasing body Communication I.3) Procurement documents (URL):http://procurement.gwr.com/ Additional Information I.3.4) Additional information can be obtained from: I.3.8) to the following address: NUTS code: UKI71 Provision of Customer Experience Training II.1.4) Short description Provision of training to Avanti West Coastfrontline, passenger facing employees. This is approximately 2 300 staff who each need to have 2-3 days training before June 2022.This tender is for the first wave – 2 days per colleague before June 2022. Future waves are optional work and awarding of these is dependent upon on the success of the first wave. Tenderers are also invited to put forward a proposal for phase 3, where it is envisaged that customer experience coaches would travel around the network, touching base with service managers and team leaders following the training to help them to reinforce and embed the key messages from the training with their teams. II.01) Estimated value excluding VAT: GBP 4000000.00 II.1.6) This contract is divided into lots: no NUTS code: UK II.2.3.2) Main site or place of performance: A mixture of online only, blended and classroom only. II.1.4) Short description The requirement is to deliver training to Avanti West Coast frontline, passenger facing employees. Key areas innovative approach, commercials, evidence of positive impact measures, cultural fit and engagement of trainers. II.2.5) Award criteria: Value excluding VAT: GBP 4000000.00 II.02.07) Duration in days 24 II.2.7.5) This contract is subject to renewal: yes II.2.7.6) Description of renewals: Extension up to a maximum of 2 years. II.2.9.2) Minimum number of candidates: 3 II.2.10) Variants will be accepted: no The procurement is related to a project and/or programme financed by European Union funds): no IV.1.1) Type of procedure: Competitive Negotiation IV.2.1) Time limit for receipt of tenders or requests to participate IV.2.2) Date 2020-07-10 IV.2.2) Local time 12:00 Review body: Date of dispatch of this notice : 2020-06-11 |
CPV Codes |
80500000; Training services; |
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