United Kingdom-Cardiff: TrawsCymru® Passenger Booking Software

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Title	United Kingdom-Cardiff: TrawsCymru® Passenger Booking Software
Wales (Non OJEU)	WW/JUN337624
Type	Invitation to tender
Date Published	2020-06-29
Deadline	2020-07-10 00:00:00
Nature Of Contract	Service contract
Awarding Authority
Procedure

Description :

CONTRACT NOTICE – NATIONAL Notice Type: SERVICES 1 Authority Details 1.1 Authority Name and Address Official Name: Welsh Government Postal Address: Corporate Procurement Services, Cathays Park, Town: Cardiff Postal Code: CF10 3NQ Country: UK For the attention of: Gethin George Telephone: +44 3000623300 E-Mail: Fax: Internet Address (URL): http://wales.gov.uk/?skip=1&lang=en Electronic access to information: www.sell2wales.gov.wales Electronic submission of tenders and requests to participate: www.sell2wales.gov.wales 1.2 Address from which further information may be obtained: Official Name: Welsh Government Postal Address: Corporate Procurement Services, Cathays Park, Town: Cardiff Postal Code: CF10 3NQ Country: UK For the attention of: Telephone: +44 3000623300 E-Mail: Fax: Internet Address (URL): http://wales.gov.uk/?skip=1&lang=en 1.3 Completed documents must be returned to: Official Name: Welsh Government Postal Address: Corporate Procurement Services, Cathays Park, Town: Cardiff Postal Code: CF10 3NQ Country: UK For the attention of: Telephone: +44 3000623300 E-Mail: Fax: Internet Address (URL): http://wales.gov.uk/?skip=1&lang=en 2 Contract Details 2.1 Title TrawsCymru® Passenger Booking Software 2.2 Description of the goods or services required The Welsh Government is seeking bids from suitably experienced software developers / providers to create and manage a desktop booking system and app for the Welsh Government to enable passengers to book journeys and pay for tickets in advance of travel on the Welsh Government funded TrawsCymru® bus network. The desktop booking system and App should also provide a facility which enables passengers to track their bus in real time using a SIRI data feed generated by electronic ticket machines on board the buses. The same data feed will also provide information to the passengers on how busy the buses are through a passenger counting facility. 2.3 Notice Coding and Classification: Code Description 48000000 Software package and information systems; 48100000 Industry specific software package; 48200000 Networking, Internet and intranet software package; 48300000 Document creation, drawing, imaging, scheduling and productivity software package; 48400000 Business transaction and personal business software package; 48500000 Communication and multimedia software package; 48600000 Database and operating software package; 48700000 Software package utilities; 48800000 Information systems and servers; 48900000 Miscellaneous software package and computer systems; 60000000 Transport services (excl. Waste transport); 72000000 IT services: consulting, software development, Internet and support; 72200000 Software programming and consultancy services; 72300000 Data services; 72400000 Internet services; 72500000 Computer-related services; 72600000 Computer support and consultancy services; Code Location 1000 WALES 1010 West Wales and The Valleys 1011 Isle of Anglesey 1012 Gwynedd 1013 Conwy and Denbighshire 1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion) 1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) 1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly) 1017 Bridgend and Neath Port Talbot 1018 Swansea 1020 East Wales 1021 Monmouthshire and Newport 1022 Cardiff and Vale of Glamorgan 1023 Flintshire and Wrexham 1024 Powys 2.4 Total quantity or scope of tender The Welsh Government have provisionally allocated £25,000 for the initial development of the App (Phase I). A desk top version is also required to enable our telephone booking contact centre to handle bookings. 3 Conditions for Participation 3.1 Minimum standards and qualification required 4 Administrative Information 4.1 Type of Procedure Single stage - Any candidate may submit a tender. 4.2 Reference number attributed to the notice by the contracting authority N/a 4.3 Time Limits Time-limit for receipt of completed tenders 10-07-2020 Time 12:00 Estimated award date 17-07-2020 4.5 Language or languages in which tenders or requests to participate can be drawn up EN CY 4.6 Tender Submission Postbox 5 Other Information 5.1 Additional Information TrawsCymru® Network. The TrawsCymru® network provides services on key strategic routes across Wales and is shown in Appendix One. There are approximately 50 vehicles on the network, and in financial year 2019-20 the network carried 2.5 million passengers. We aim to generate at least 100,000 ticket sales using the App by the end of March 2021 across the network. Required Functionality. The App is required to feature the TrawsCymru® branding and provide the following functions:- • Welcome Page; • Network Guide page featuring a map showing the network of services; • Journey Planner page linked to the Traveline Cymru Journey Planner; • Ticket Purchase Page for each service featuring up to 10 different ticket types per service; • Track my bus page using SIRI feed from vehicles this will also show how busy each service is. Timescales. Phase I For Phase I of the roll out we would work with the developer to select 3 services for initial roll out and upload the App by the end of July 2020. We would then monitor use of the map and carry out passenger research until the end of December 2020. Phase II Following a successful deployment of the App in Phase I we would then extend the App to cover the remaining services in January 2021. Bilingual Requirements The desktop version and App is required to be in Welsh and English. Welsh Government will arrange for suitable translations to be provided. Payment Platform App developers should state in their bids which payment platform they intend to use along with payment transaction costs / commission for ticket sales. Bids should also set out operator re imbursement arrangements. Several operators provide services for TrawsCymru® and these operators retain the ticket revenue for each service. Therefore any revenue generated from ticket sales through the App should be reimbursed to operators at the end of each settlement period. Technical Support The chosen software developer is required to provide technical support for the desktop version and App, and this level of support including response times should be clearly described in the bid. Previous Experience Bids should clearly set out what previous recent experience companies have at developing and supporting desktop booking systems and App’s for coach and bus travel companies. We will be placing a heavy weighting on the assessment of bids on this criteria. Project Management During the course of the project the chosen developer will be required to provide a regular weekly update on progress with the project. Costings Bidder are asked to submit an inclusive cost for developing the App and providing the required functionality for Phase I which will launch at the end of July and run until the end of December 2020. Phase II will commence for a period of 3 months and will run from January 2021 to the end of March 2021. (WA Ref:102459) The buyer considers that this contract is suitable for consortia bidding. 5.2 Additional Documentation Additional Documentation 5.3 Publication date of this notice 29-06-2020

CPV Codes

Code;48000000;48100000;48200000;48300000;48400000;48500000;48600000;48700000;48800000;48900000;60000000;72000000;72200000;72300000;72400000;72500000;72600000 Description;Software package and information systems;Industry specific software package;Networking, Internet and intranet software package;Document creation, drawing, imaging, scheduling and productivity software package;Business transaction and personal business software package;Communication and multimedia software package;Database and operating software package;Software package utilities;Information systems and servers;Miscellaneous software package and computer systems;Transport services (excl. Waste transport);IT services: consulting, software development, Internet and support;Software programming and consultancy services;Data services;Internet services;Computer-related services;Computer support and consultancy services