United Kingdom: Provision of Customer Service Practitioner Apprenticeship, NHS Bespoke - Health Education England
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Title |
United Kingdom: Provision of Customer Service Practitioner Apprenticeship, NHS Bespoke - Health Education England |
UK (Non OJEU) |
a8a84b56-9a1a-4a89-9076-eec00c6ecf88 |
Type |
Invitation to tender |
Date Published |
2020-06-10 |
Deadline |
2020-07-10 00:00:00 |
Nature Of Contract |
Service contract |
Awarding Authority |
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Procedure |
Open procedure |
Description : |
SECTION I
I.1) Name, addresses and contact point(s):
Contact Name: Simon Dennis Email: Simon.Dennis@nhs.net Salisbury NHSFT Managed Procurement Services Odstock Road Town: Salisbury Postcode: SP2 8BJ Country: England Internet address: https://nhs.bravosolution.co.uk/nhs_collaborative/web/login.html
SECTION II - OBJECT
Title: United Kingdom: Provision of Customer Service Practitioner Apprenticeship, NHS Bespoke - Health Education England
Reference No: C1546.321
The Level 2 Business Administration apprenticeship framework has been a vital entry level route into the NHS for many years. With the removal of this framework from 31st July 2020 and no direct replacement apprenticeship standard HEE want to ensure that the NHS can still offer a Level 2 programme to attract new talent into the NHS and also offer existing staff the opportunity to move into administration roles. HEE are therefore launching a national procurement for a NHS specific Level 2 Customer Service Practitioner apprenticeship standard and welcome bids from national and regional providers to deliver a bespoke programme that will cover the wide range of administration and patient facing roles in the NHS from 1st August 2020.
Health Education England, on behalf of NHS (and other public sector) employers nationally are looking for suitably qualified apprenticeship training organisations to adapt the Customer Service Practitioner (L2) standard to reflect the business and operational needs of health and social care, whilst fulfilling all the requirements of the Standard. This may be either national providers, or a mix of national and regional (including some NHS main providers), and could be either fully delivered by the training provider, or delivered in partnership with the employers where that capability and wish to do so exists.
HEE will be willing to work with the successful provider(s) to develop and adapt content, however the majority of that work will be expected to be carried out by the provider.
All responses must be via Salisbury NHSFT's Bravo procurement portal, under the existing Dynamic Purchasing System for Education.
Estimated Total Value From: £100,000,000.00
Estimated Total Value To: £0.00
Contract start date: 2020-09-01 local time: 00:00:00
Contract end date: 2024-08-01 local time: 00:00:00
Contract is suitable for SMEs: Yes
Contract is suitable for VCSEs: Yes
ADDITIONAL INFORMATION
Bravo Procurement Portal
URL: External Portal Detected (Private Hosting) - Please note that access to this portal will be provided free of charge.
Attachment: C1546.321 HEE National NHS Cust Service Requirements.pdf
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CPV Codes |
80000000; Education and training services; |