United Kingdom-Newcastle: Software package and information systems

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Tile United Kingdom-Newcastle: Software package and information systems
OJEU (High Value) 471736-2019
Type Invitation to tender
Date Published 2019-10-08
Deadline 2019-11-08 12:00:00
Nature Of Contract Service contract
Awarding Authority
Awarding Criteria The most economic tender
Procedure Open procedure

Description :
CONTRACT NOTICE


Section I: Contracting authority

I.1) Name and addresses:
Official name: Newcastle City Council
Postal address: Civic Centre
Town: Newcastle
Postal code: NE1 8QH
Country: UK
Contact person: Aaron Rush
Telephone: +44 1912115871
E-mail: aaron.rush@newcastle.gov.uk
NUTS code: UKC
Main address (URL): https://www.newcastle.gov.uk/

Communication
I.3) Procurement documents
(URL):https://procontract.due-north.com

Additional Information
I.3.4) Additional information can be obtained from:
I.3.8) to the above mentioned address
I.4) Type of the contracting authority: REGIONAL AUTHORITY

Main Activity
I.5.1) Main Activity: GENERAL PUBLIC SERVICES

Section II: Object of Contract


Title:

007026 — Revenue and Benefits Portal with Integrated Forms

Reference number: 007026

II.1.4) Short description

Newcastle City Council (NCC) has established a project to replace its existing revenue and benefits portal and online revenues forms. Tenders are invited for the supply of services in respect of a revenues and benefits portal supported by a predesigned, online integrated forms package for revenues and AI ‘chatbot’.

The current portal is under licence for support and maintenance purposes until 14.1.2020. It is essential that the implementation of the new portal does not extend beyond this date. All functionality must be live and tested prior to the cessation of the current contract and by 14.1.2020. The predesigned, online integrated forms package is a new requirement and ideally should be live and tested by 1.3.2020 to compliment the portal, however as this is not as contractually urgent, it can be delayed slightly.

II.01) Estimated value excluding VAT:
GBP 700000.00

Information about lots
II.1.6) This contract is divided into lots: no

Description: Item/Lot 1
NUTS code: UK
II.1.4) Short description

Newcastle City Council (NCC) has established a project to replace its existing revenue and benefits portal and online revenues forms. Tenders are invited for the supply of services in respect of a revenues and benefits portal supported by a predesigned, online integrated forms package for revenues and AI ‘chatbot’.

The current portal is under licence for support and maintenance purposes until 31.3.2020. It is essential that the implementation of the new portal does not extend beyond this date. All functionality must be live and tested prior to the cessation of the current contract and by 1.3.2020. The predesigned, online integrated forms package is a new requirement and ideally should be live and tested by 1.3.2020 to compliment the portal, however as this is not as contractually urgent, it can be delayed slightly.

The primary objective of the procurement exercise is to have in place a new modern ‘off the shelf’ solution for a revenues and benefits online portal supported by a predesigned integrated revenues forms package and AI ‘chatbot’. This will allow customers to carry out self-service tasks associated with their accounts and claims and make applications for discounts, direct debits as well as reporting change in circumstances. Information from these forms will automatically update accounts without the need for manual intervention. Benefits should arise directly from the operability of the system to support colleagues within the revenues, benefits and exchequer team and service users.

II.2.5) Award criteria:

Value excluding VAT: GBP 700000.00
II.02.07) Duration in months 60
II.2.7.5) This contract is subject to renewal: yes
II.2.7.6) Description of renewals:

2 x 12 month options to extend.

II.2.10) Variants will be accepted: no



Section IV: Procedure

IV.1.1) Type of procedure: Open

IV.02.01) Time limit for receipt of tenders or requests to participate
IV.02.02) Date 2019-11-08
IV.02.02) Local time 12:00


IV.02.07) Conditions for opening of tenders
IV.02.07) Date 2019-11-08
IV.02.07) Local time 12:01

Section V: Complementary information



Review body:
Official name: Newcastle City Council
Town: Newcastle
Postal code: NE1 8QH
Country: UK
Telephone: +44 1912115871
E-mail: aaron.rush@newcastle.gov.uk

Body responsible for mediation procedures
Official name: Newcastle City Council
Town: Newcastle
Country: UK
Telephone: +44 1912115871
E-mail: aaron.rush@newcastle.gov.uuk

VI.04.04) Service from which information about the review
Official name: Newcastle City Councils
Town: Newcastle
Country: UK
Telephone: +44 1912115871
E-mail: aaron.rush@newcastle.gov.uk

Section VI

VI.05.00) Date of dispatch of this notice 2019-10-03

English Language Unavailable

CPV Codes
48000000; Software package and information systems;

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