United Kingdom-Oldham: Telephone-answering services
|Tile||United Kingdom-Oldham: Telephone-answering services|
|OJEU (High Value)||474317-2019|
|Type||Invitation to tender|
|Nature Of Contract||Service contract|
|Awarding Criteria||The most economic tender|
I.1) Name and addresses:
NUTS code: UKD
I.3) Procurement documents
I.3.4) Additional information can be obtained from:
I.3.6)Tenders or requests to participate must be submitted electronically via:
I.4) Type of the contracting authority: BODY PUBLIC
I.5.1) Main Activity: HOUSING AND COMMUNITY AMENITIES
Out of Hours Call Handling
The Guinness Partnership Ltd and all its subsidiaries wish to enter into a contract with one supplier for an out of hours call handling service, during the hours of 8 p.m. to 8 a.m. including bank holidays, to enable its customers to report emergency repairs, anti-social behaviour or to make a rent payment during this time.
The supplier should also be able to provide cover during periods that guinness is unavailable during normal operating hours or as cover for business continuity when required.
II.1.6) This contract is divided into lots: no
NUTS code: UKD
NUTS code: UKE
NUTS code: UKF
NUTS code: UKH
NUTS code: UKI
NUTS code: UKJ
NUTS code: UKK
II.1.4) Short description
During the period April 2018 to March 2019, the out of hour’s service received 17 599 calls. Of these calls, 15 060 were to report an emergency repair and 941 were to make a rent payment. The remainder of the calls related to something else.
II.2.7.5) This contract is subject to renewal: yes
II.2.7.6) Description of renewals:
The contract period will initially be for 3 years with the option to extend for a further 2 periods of 12 months, subject to performance and value for money but not guarantee is given that such an extension will follow.
III.1.2) Economic and financial standing
III.1.2.2) Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
III.184.108.40.206) Selection criteria as stated in the procurement documents
III.2.2) Contract performance conditions
As stated in the procurement documents.
IV.1.1) Type of procedure: Open
IV.02.02) Date 2019-11-06
IV.02.02) Local time 12:00
IV.02.07) Conditions for opening of tenders
IV.02.07) Date 2019-11-06
IV.02.07) Local time 12:15
Guinness reserves the right to cancel the procurement at any time and not to proceed with the award of a contract at any stage in the procurement process.
Suppliers are required to have a minimum annual turnover of at least 50 % of the estimated full contract value. Further details can be found in the procurement documents.
VI.05.00) Date of dispatch of this notice 2019-10-07
English Language Unavailable
|79510000; Telephone-answering services;|
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