United Kingdom-Oldham: Telephone-answering services

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Tile United Kingdom-Oldham: Telephone-answering services
OJEU (High Value) 474317-2019
Type Invitation to tender
Date Published 2019-10-09
Deadline 2019-11-06 12:00:00
Nature Of Contract Service contract
Awarding Authority
Awarding Criteria The most economic tender
Procedure Open procedure

Description :

Section I: Contracting authority

I.1) Name and addresses:
Official name: The Guinness Partnership Ltd
Postal address: Bower House, 1 Stable Street
Town: Oldham
Postal code: OL9 7LH
Country: UK
Contact person: Procurement
Telephone: +44 3031231890
E-mail: procurement@guinness.org.uk
NUTS code: UKD
Main address (URL): http://www.guinnesspartnership.com/
Address of the buyer profile (URL): http://www.guinnesspartnership.com/

I.3) Procurement documents

Additional Information
I.3.4) Additional information can be obtained from:
I.3.6)Tenders or requests to participate must be submitted electronically via:
I.4) Type of the contracting authority: BODY PUBLIC

Main Activity

Section II: Object of Contract


Out of Hours Call Handling

Reference number: DN433631

II.1.4) Short description

The Guinness Partnership Ltd and all its subsidiaries wish to enter into a contract with one supplier for an out of hours call handling service, during the hours of 8 p.m. to 8 a.m. including bank holidays, to enable its customers to report emergency repairs, anti-social behaviour or to make a rent payment during this time.

The supplier should also be able to provide cover during periods that guinness is unavailable during normal operating hours or as cover for business continuity when required.

Information about lots
II.1.6) This contract is divided into lots: no

Description: Item/Lot 1
NUTS code: UKD
NUTS code: UKE
NUTS code: UKF
NUTS code: UKH
NUTS code: UKI
NUTS code: UKJ
NUTS code: UKK
II.1.4) Short description

During the period April 2018 to March 2019, the out of hour’s service received 17 599 calls. Of these calls, 15 060 were to report an emergency repair and 941 were to make a rent payment. The remainder of the calls related to something else.

II.2.5) Award criteria:

II.02.07) Duration in months 60
II.2.7.5) This contract is subject to renewal: yes
II.2.7.6) Description of renewals:

The contract period will initially be for 3 years with the option to extend for a further 2 periods of 12 months, subject to performance and value for money but not guarantee is given that such an extension will follow.

II.2.10) Variants will be accepted: no

Section III: Legal, economic, financial and technical information

III.1.2) Economic and financial standing
III.1.2.2) Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
III. Selection criteria as stated in the procurement documents
III.2.2) Contract performance conditions

As stated in the procurement documents.

Section IV: Procedure

IV.1.1) Type of procedure: Open

IV.02.01) Time limit for receipt of tenders or requests to participate
IV.02.02) Date 2019-11-06
IV.02.02) Local time 12:00

IV.02.06) Duration in months (from the date stated for receipt of tender): 6
IV.02.07) Conditions for opening of tenders
IV.02.07) Date 2019-11-06
IV.02.07) Local time 12:15

Section V: Complementary information

Additional information:

Guinness reserves the right to cancel the procurement at any time and not to proceed with the award of a contract at any stage in the procurement process.

Suppliers are required to have a minimum annual turnover of at least 50 % of the estimated full contract value. Further details can be found in the procurement documents.

Review body:
Official name: The Guinness Partnership Ltd
Postal address: 30 Brock Street, Regent's Place
Town: London
Postal code: NW1 3FG
Country: UK
E-mail: legal.services@guinness.org.uk

Section VI

VI.05.00) Date of dispatch of this notice 2019-10-07

English Language Unavailable

CPV Codes
79510000; Telephone-answering services;

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