Notice Summary

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Tile United Kingdom-Hatfield: Customer Relation Management software package
OJEU (High Value) 600680-2019
Type Invitation to tender
Date Published 2019-12-18
Deadline 2020-01-15 12:00:00
Nature Of Contract Service contract
Awarding Authority Body goverened by public law
Awarding Criteria The most economic tender
Procedure Open procedure

Description :

Section I: Contracting authority

I.1) Name and addresses:
Official name: University of Hertfordshire
Postal address: MacLaurin Building, 4 Bishops Square
Town: Hatfield, Hertfordshire
Postal code: AL10 8NE
Country: UK
Contact person: Procurement Department
Telephone: +44 1707284091
NUTS code: UKH23
Main address (URL):
Address of the buyer profile (URL):

I.3) Procurement documents

Additional Information
I.3.4) Additional information can be obtained from:
I.3.6)Tenders or requests to participate must be submitted electronically via:
I.3.8) to the above mentioned address
I.4) Type of the contracting authority: BODY PUBLIC

Main Activity
I.5.1) Main Activity: EDUCATION

Section II: Object of Contract


Customer Relationship Management System — 2019

Reference number: 19025

II.1.4) Short description

The supply and implementation of a new customer relationship management (CRM) system for the University of Hertfordshire.

II.01) Estimated value excluding VAT:
GBP 700000

Information about lots
II.1.6) This contract is divided into lots: no

Description: Item/Lot 1
NUTS code: UKH23
II.2.3.2) Main site or place of performance:

University of Hertfordshire, Hatfield, Hertfordshire, UNITED KINGDOM.

II.1.4) Short description

The supply, installation and management of a new CRM system for the University.

II.2.5) Award criteria:

Value excluding VAT: GBP 700000
II.2.6) Duration of the contract, framework agreement or dynamic purchasing system
II.2.7) Start 2020-06-01
II.2.7) End 2023-05-31
II.2.7.5) This contract is subject to renewal: yes
II.2.7.6) Description of renewals:

Contract shall be for an initial 3-year period. 2 x 1 year annual contractual and maintenance renewals are possible.

II.2.10) Variants will be accepted: yes II.2.10.1) Variants will be accepted: yes

Additional information:

Section III: Legal, economic, financial and technical information

III.1.1) List and brief description of conditions

III.1.2) Economic and financial standing
III.1.2.2) Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
III. Selection criteria as stated in the procurement documents

Section IV: Procedure

IV.1.1) Type of procedure: Open

IV.02.01) Time limit for receipt of tenders or requests to participate
IV.02.02) Date 2020-01-15
IV.02.02) Local time 12:00

IV.2.6) Tender must be valid until
IV.02.07) Conditions for opening of tenders
IV.02.07) Date 2020-01-15
IV.02.07) Local time 12:00
IV.02.07) Place

Section V: Complementary information

Additional information:

Please go to the University's eTendering website — You should then click on the current tenders link where you can view the project details, and, if the project is of further interest, express an interest and register your organisation with our e-tendering system. Once your registration has been accepted, and you have received your login details by email, you can login to view the full tender documentation by clicking on the My Tenders link. Please note: if you have already registered on the University of Hertfordshire eTendering portal there is no need to re-register. Simply login using your existing details. An e-mail to the buying organisation requesting inclusion is not acceptable.

Review body:
Official name: Crown Commercial Services
Town: Liverpool
Country: UK
VI.04.03) Precise information on deadline(s) for review procedures

Section VI

VI.05.00) Date of dispatch of this notice 2019-12-17

English Language Unavailable

CPV Codes
48445000; 48190000; 72212445; 48000000; Customer Relation Management software package; Educational software package; Customer Relation Management software development services; Software package and information systems;

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