United Kingdom: Supply of Customer Feedback Terminals
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||United Kingdom: Supply of Customer Feedback Terminals
|UK (Non OJEU)
||Invitation to tender
|Nature Of Contract
||SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE
I.1) Name, addresses and contact point(s):
11 Broad Street West
SECTION II: Object of the contract
Title:United Kingdom: Supply of Customer Feedback Terminals
Reference No: 4002
South Yorkshire Passenger Transport Executive (SYPTE) operates a number of transport interchanges across South Yorkshire. Customers use interchanges to catch bus services across the county as well as connecting with train and tram services in some interchanges. As well as transport services the interchanges provide additional facilities such as toilets, customer service desks, information services, shops and seating areas / shelters.
It is important that, as an organisation, we measure how these services are being delivered and understanding customers experiences and satisfaction levels is an important part of this. SYPTE is therefore looking to appoint a contractor to collect and analyse date on customer satisfaction via feedback terminals located at transport interchanges. This contract will be for a 2-year period with a maximum total budget of £20,000.
Estimated Total Value: £20000
Contract Value: £20000
Contract start date: 2020-04-01T00:00:00Z
Contract end date: 2022-03-31T00:00:00Z
Documents for this tender can be obtained from www.sypte.co.uk/WhatWeDo/Contracts
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