Ireland-Sligo: Call centre

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Tile Ireland-Sligo: Call centre
OJEU (High Value) 019615-2020
Type Invitation to tender
Date Published 2020-01-15
Deadline 2020-02-14 15:00:00
Nature Of Contract Service contract
Awarding Authority Department of Employment Affairs and Social Protection
Awarding Criteria The most economic tender
Procedure Open procedure

Description :
CONTRACT NOTICE


Section I: Contracting authority

I.1) Name and addresses:
Official name: Department of Employment Affairs and Social Protection
National registration number: N/A
Postal address: College Road
Town: Sligo
Postal code: IE
Country: IE
Contact person: Donn Maguire
Telephone: +353 17042095
E-mail: donn.maguire@welfare.ie
NUTS code: IE
Main address (URL): http://www.welfare.ie
Address of the buyer profile (URL): https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349

Communication
I.3) Procurement documents
(URL):http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=160682&B=ETENDERS_SIMPLE

Additional Information
I.3.4) Additional information can be obtained from:
I.3.6)Tenders or requests to participate must be submitted electronically via:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=160682&B=ETENDERS_SIMPLE
I.3.8) to the above mentioned address
I.4) Type of the contracting authority: MINISTRY

Main Activity
I.5.1) Main Activity: SOCIAL PROTECTION

Section II: Object of Contract


Title:

The Provision of Consultancy to Support the Planning, Design and Configuration of a New Pilot Customer Contact Centre and Related Consultancy Supports


II.1.4) Short description

The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP.

II.01) Estimated value excluding VAT:
EUR 360000.00

Information about lots
II.1.6) This contract is divided into lots: no

Description: Item/Lot 1
NUTS code: IE
II.1.4) Short description

The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP.

II.2.5) Award criteria:

Value excluding VAT: EUR 120000.00
II.02.07) Duration in months 24
II.2.7.5) This contract is subject to renewal: yes
II.2.7.6) Description of renewals:

The contracting authority reserves the right to extend the term for a period or periods of up to 1 year with a maximum of 2 such extension or extensions on the same terms and conditions, subject to the contracting authority’s obligations at law.

II.2.10) Variants will be accepted: no



Section III: Legal, economic, financial and technical information

III.1.2) Economic and financial standing
III.1.2.2) Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
III.1.3.1.2) Selection criteria as stated in the procurement documents

Section IV: Procedure

IV.1.1) Type of procedure: Open

IV.02.01) Time limit for receipt of tenders or requests to participate
IV.02.02) Date 2020-02-14
IV.02.02) Local time 15:00


IV.02.06) Duration in months (from the date stated for receipt of tender): 12
IV.02.07) Conditions for opening of tenders
IV.02.07) Date 2020-02-14
IV.02.07) Local time 15:00
IV.02.07) Place

Online Tender Box


Section V: Complementary information



Review body:
Official name: High Court
Postal address: Four Courts, Inns Quay
Town: Dublin 7
Country: IE

Section VI

VI.05.00) Date of dispatch of this notice 2020-01-13

English Language Unavailable

CPV Codes
79512000; 64210000; 64214200; 64220000; 79500000; 79511000; Call centre; Telephone and data transmission services; Telephone switchboard services; Telecommunication services except telephone and data transmission services; Office-support services; Telephone operator services;

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